Shipping & Returns

Shipping:
All baskets that are ordered by 4 pm eastern standard time will ship same day.
We will always assist in any way we can with tracking information.
Free Shipping is for the United States Only Excluding Puerto Rico, Hawaii, and Alaska. Some large baskets based on dimensional weight and size have shipping cost. Free Shipping is ground shipments only.
All baskets that leave our facility becomes the responsibility of the buyer. If a basket is shipping to a Hospital or a Hotel we can not guarantee that the basket will arrive prior to the patient or the guest checks out. Picking up of the basket is the full responsibility of the buyer. Ups will not pick up the package and reship to a new location.
Returns:
All Baskets are shipped with UPS, Fed Ex to receive a refund the basket must be returned to 206 Skillman Street, Brooklyn NY 11205 to receive a full refund. Pureparker.com has a 100% satisfaction guarantee. If you or your recipient are not completely satisfied with the quality of your order please contact our customer service department immediately. Please contact our office within 5 days of receipt to ensure a prompt exchange or refund. You may return, new, unopened items sold and made by Rachelle Parker within 10 days of delivery for a full refund. This must be returned within a 10 day period. Once an item has been return a full refund will be issued.
All Gifts and Gift baskets shipped from our facility will arrive with exact or similar contents as seen in our on-line photo’s and descriptions. In the rare case that a particular item is out of stock, we will replace it with one of equal or greater value at our discretion with no additional charge. Please familiarize yourself with all of our return, exchange and delivery policies. Our 100% guarantee only requires for the gift basket to be returned in the original state.

Contact Info@pureparker.com